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Report An Outage

TO REPORT AN OUTAGE PLEASE

CALL 1-800-358-9437

or

TEXT "OUTAGE" to 352667

 View Outage Map

 

How to report an outage at my home or business

Roanoke Electric's system operators monitor its distribution system 24-hours, seven days a week. If you need to report an outage, please call 1-800-358-9437 and follow the voice prompt to report the outage. This system is state-of-the-art and is the fastest way to dispatch crews to assist you. In order for the system to serve you efficiently, be sure, when the voice prompt asks, to enter the correct telephone number at the location of the outage.

 

How to handle Medical Equipment during an outage

To some, power outages are not just an inconvenience but may cause hardship, particularly for member-owners that use electrically-operated medical equipment in their homes. Roanoke Electric is not able to guarantee uninterrupted service to our member-owners. As a result, all member-owners who depend upon electrically-operated medical equipment should be prepared at all times with a back-up power system or make other necessary plans to ensure health and welfare during outages.

In the event of a rotating outage, Roanoke EC will make its best effort to notify our member-owners using necessary medical equipment via phone prior to the outage. Fill out a "Medical Needs Notification" form in order to be listed.

 

 

News and Events

October 30, 2017

With the co-op’s mobile app, member-owners can monitor their daily energy usage and make better informed decisions to save money on their electric bills. 

October 27, 2017

U.S. Endowment for Forestry and Communities, Greenville, SC

GREENVILLE, SC - Enviva Holdings, LP today announced a $45,000 grant to support African American land retention and healthy forests in northeastern North Carolina.  The grant to the Sustainable Forestry Program of the Roanoke Center—a nonprofit affiliate of the Roanoke Electric Cooperative headquartered in Ahoskie, North Carolina—deepens the existing partnership between Enviva, the Roanoke Center, and the U. S. Endowment for Forestry and Communities (Endowment).  That program serves forest owners in seven counties in the Cooperative’s service region and near two of Enviva’s wood pellet facilities.

October 17, 2017

Roanoke Electric Co-op is offering water heater control devices. Which boost energy efficiency and savings, free to member-owners.



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