Over the past year, member-owners were credited $2.05 per transaction towards their electric bill using the co-op’s Roanoke Rewards program. That’s almost $25 per year for member-owners who shop online once a month.
Report An Outage
TO REPORT AN OUTAGE PLEASE CALL 1-800-358-9437
How to report an outage at my home or business
Roanoke Electric's system operators monitor its distribution system 24-hours, seven days a week. If you need to report an outage, please call 1-800-358-9437 and follow the voice prompt to report the outage. This system is state-of-the-art and is the fastest way to dispatch crews to assist you. In order for the system to serve you efficiently, be sure, when the voice prompt asks, to enter the correct telephone number at the location of the outage.
How to handle Medical Equipment during an outage
To some, power outages are not just an inconvenience but may cause hardship, particularly for member-owners that use electrically-operated medical equipment in their homes. Roanoke Electric is not able to guarantee uninterrupted service to our member-owners. As a result, all member-owners who depend upon electrically-operated medical equipment should be prepared at all times with a back-up power system or make other necessary plans to ensure health and welfare during outages.
In the event of a rotating outage, Roanoke EC will make its best effort to notify our member-owners using necessary medical equipment via phone prior to the outage. Fill out a "Medical Needs Notification" form in order to be listed.
News and Events
The Sustainable Forestry and African American Land Retention Project will be holding a landowner meeting on Wednesday, August 30, 2017 from 9:30 am-12 pm at the Roanoke Center in Rich Square. The Sustainable Forestry Project seeks to provide landowners in Roanoke Electric Co-op’s service area with resources that will restore and conserve their forest land.