Last month Roanoke Electric Cooperative (REC) received national recognition from Touchstone Energy® Cooperatives for earning Service Excellence Four-Star Cooperative status. REC is one of only 17 other electric co-ops across the nation that has earned this prestigious Four-Star Cooperative recognition by completing four employee engagement courses in the Touchstone Energy Service Excellence Program.
“The Touchstone Energy Cooperatives network supports more than 740 electric cooperatives, so we are pleased to have achieved this high honor. This accomplishment demonstrates REC’s commitment to service and ongoing employee education, and our member-owners will reap the rewards of this effort,” remarked Curtis Wynn, president and CEO.
Touchstone Energy has recognized REC’s desire and dedication to effectively serve its membership in Bertie, Hertford, Halifax, Northampton, Gates, Perquimans and Chowan counties and become one of the best in the industry in a variety of ways. The Touchstone Energy Service Excellence Program is an on-site workshop series that empowers employees to become ambassadors of REC and electric cooperatives in general. During these workshops, co-op employees master advanced communication skills, adopt a “can-do” attitude and learn how to better assist members by proactively anticipating their needs.
Touchstone Energy® Cooperatives
Touchstone Energy® Cooperatives is a national network of electric cooperatives across 47 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.
Roanoke Electric Cooperative:
Roanoke Electric Cooperative is an electric utility providing service to 14,000 members in Bertie, Hertford, Halifax, Northampton, Gates, Perquimans and Chowan counties. This institution is an equal opportunity provider and employer.