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The Call

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"Responding to the Call to Serve and Making It Happen"

Over the years, we’ve heard from you through our surveys. From your feedback, our performance was placed in the American Customer Satisfaction Index (ACSI) scores model. The ACSI scores model is our way to measure how well we’re doing in providing the quality of service you deserve.  Because of our commitment to reach high-level ACSI scores, we will strive to rise to the occasion for the benefit of you, our member-owners.

In response to our call to serve, we’re applying a Strategy Execution tool similar to one used by some of America’s best performing companies to help us achieve our ambitious goals to be “best in class” when it comes to customer service, financial accountability, and operational efficiency.  

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Our strategy map which serves as our pathway to success!

 

News and Events

October 30, 2017

With the co-op’s mobile app, member-owners can monitor their daily energy usage and make better informed decisions to save money on their electric bills. 

October 27, 2017

U.S. Endowment for Forestry and Communities, Greenville, SC

GREENVILLE, SC - Enviva Holdings, LP today announced a $45,000 grant to support African American land retention and healthy forests in northeastern North Carolina.  The grant to the Sustainable Forestry Program of the Roanoke Center—a nonprofit affiliate of the Roanoke Electric Cooperative headquartered in Ahoskie, North Carolina—deepens the existing partnership between Enviva, the Roanoke Center, and the U. S. Endowment for Forestry and Communities (Endowment).  That program serves forest owners in seven counties in the Cooperative’s service region and near two of Enviva’s wood pellet facilities.

October 17, 2017

Roanoke Electric Co-op is offering water heater control devices. Which boost energy efficiency and savings, free to member-owners.



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