Member-owners gathered at Roanoke Electric Cooperative’s headquarter office on Thursday, April 20, to try its high-speed internet network offered through its Roanoke Connect Phase II project.
"Responding to the Call to Serve and Making It Happen"
Over the years, we’ve heard from you through our surveys. From your feedback, our performance was placed in the American Customer Satisfaction Index (ACSI) scores model. The ACSI scores model is our way to measure how well we’re doing in providing the quality of service you deserve. Because of our commitment to reach high-level ACSI scores, we will strive to rise to the occasion for the benefit of you, our member-owners.
In response to our call to serve, we’re applying a Strategy Execution tool similar to one used by some of America’s best performing companies to help us achieve our ambitious goals to be “best in class” when it comes to customer service, financial accountability, and operational efficiency.
|Our strategy map which serves as our pathway to success!|
News and Events
Find out how you can save big on your electric bill each month in the May issue fo the Roanoke Flashes!
May is a month to enjoy the flowers, soak up sunshine and cross those final tasks off your spring-cleaning checklist. Some of those jobs might require skills and equipment you don’t often use, so it’s a good time brush up on electrical safety, especially considering it’s National Electrical Safety Month!